Frequently Asked Questions

Can I cancel at any time?

Yes. Review Forms is a month-to-month subscription software and you can can cancel at any time. Click on "Billing Portal" in the main menu and then click "Billing Login" to cancel your plan or to update your payment method. Anyone who cancels then wants to resume after cancellation will have to pay a $100 reactivation fee.

Which review sites can I integrate?

We can integrate 99% of online review sites, major or niche, as long as there's a specific form that we can direct your customers to.

I have over 1,000+ contacts, can I add them all at once?

We suggest adding about 10-50 new customers at a time so the number of new reviews looks natural, opposed to having a big influx of new reviews and then none. We can also program it to drip 5 to 10 contacts a day. You are welcome to be more aggressive, but it's best to have new reviews appear gradually, instead of all at once and then none. Please note the first 500 sms messages are included; Additional emails each month are billed at 5 cents per a text message.

How does the review monitoring work?

Our Review Forms software will scan your online profiles once a day and send you a daily report of all new reviews from the past 24 hours.

Who does the review request come from?

Our platform will send all of the emails on your behalf, but you can change the sender name and sender email address that the customers sees when they receive the email.

Can I update the review request email/sms templates?

Yes! Your account will be created with custom email/sms templates for your business, but you are welcome to tweak the email body, email signature and subject lines.

How do the follow-up messages work?

A customer is unsubscribed if they click through all the way to the review site platform like Google, Facebook or Yelp. If the customer clicks thumbs down and submits a feedback form, this will automatically unsubscribe them from receiving any further requests.

Can I change the follow-up email & SMS settings?

Yes! The default setting sends the second email/sms after three days and the third email/sms after another four days. The first email is sent immediately - you can set the times the follow up emails are sent. You can also exclude weekends from the sending calendar.

What countries do you operate in?

Our software is currently offered in Australia and the USA, but we will be expanding to more countries in late 2023.

I have more questions, who can I talk to?

Book a demo call below to speak with one of our team!